Measuring Performance Using SWOT Analysis and Balanced Scorecard

A balanced scorecard analysis of performance metrics

Many organizations have invested substantial resources in recent years to implement a balanced scorecard of performance metrics. From a historical focus exclusively on financial metrics of performance, the emphasis has shifted recently to a consideration of a portfolio of non-financial performance metrics related to customers, business process and technology. In this paper, we investigate the b...

Measuring e-business performance: Towards a revised balanced scorecard approach

The balanced scorecard (BSC) is a management system that enables executives and managers to map their strategic objectives onto a set of performance measures in four inter-related areas, known as the financial, customer, learning and growth, and the internal process perspectives. Based on research into leading and lagging e-business companies and their measurement practices, this paper introduc...

Measuring the Performance of ERP Software – a Balanced Scorecard Approach

The management of Enterprise Resource Planning (ERP) Software includes two main tasks: the implementation and the use of this comprehensive software. The Balanced Scorecard, a framework originally developed in order to structure the performance measurement of an enterprise or a department, can be used for the evaluation of these tasks. Adapting the approach of the Balanced Scorecard and adding ...

Implementation and performance evaluation using the fuzzy network balanced scorecard

Article history: Received 8 April 2009 Received in revised form 2 January 2010 Accepted 10 January 2010

Performance, Compensation, and the Balanced Scorecard*